📞 FlashPickup Support

Need help with FlashPickup? We're here to assist you! Below you can find answers to common questions and our contact information.

❓ Frequently Asked Questions

🚀 gettingStarted

Q: How do I set up SMS automation?

A: Go to Settings → SMS Integration in the app for step-by-step instructions. FlashPickup supports both iOS 15+ URL schemes and iOS 16+ App Intents.

Q: Which carriers are supported?

A: FlashPickup works with major carriers including Amazon, UPS, FedEx, DHL, USPS, Royal Mail, and many local carriers. We support SMS formats in 8+ languages.

🔧 troubleshooting

Q: The app isn't parsing my SMS correctly

A: Make sure you've selected the correct SMS language in Settings. FlashPickup supports English, Chinese (Simplified & Traditional), Japanese, Korean, Spanish, German, French, and Polish.

Q: I'm not receiving reminders

A: Check that notifications are enabled in iOS Settings → Notifications → FlashPickup. Also ensure the package status is set to "Pending" in the app.

Q: Can't find FlashPickup in Apple Shortcuts

A: Try searching for "FlashPickup" or "Parse SMS" in the Shortcuts app. Make sure FlashPickup is installed and you've opened it at least once.

💰 premiumFeatures

Q: What's included in Premium?

A: Premium includes image recognition (OCR), voice input, Dynamic Island support, and data export features. Basic package management is free forever.

Q: How do I restore my Premium purchase?

A: Go to Settings → Premium → Restore Purchases. Your purchase is tied to your Apple ID and will restore automatically.

🔒 privacySecurity

Q: Is my data safe?

A: Yes! All data is processed locally on your device. FlashPickup doesn't upload any personal information to external servers. See our Privacy Policy for details.

Q: Can I export my package data?

A: Premium users can export package data as CSV files from Settings → Data Export.

🛠️ technicalSupport

systemRequirements

• iOS 15.0 or later
• iPhone or iPad
• Internet connection for initial setup

supportedLanguages

• 🇺🇸 English (US, UK, Canada)
• 🇨🇳 Chinese Simplified (Mainland China)
• 🇹🇼 Chinese Traditional (Taiwan, Hong Kong, Macau)
• 🇯🇵 Japanese
• 🇰🇷 Korean
• 🇪🇸 Spanish
• 🇩🇪 German
• 🇫🇷 French
• 🇵🇱 Polish

🔄 appUpdates

appUpdatesDesc

latestFeatures

• enhancedParsing
• improvedShortcuts
• smartReminders
• beautifulUI